Shipping & Delivery Policy
Last Revised: 13th November 2024
Welcome to Solar Man Power Solutions! We are committed to delivering your orders safely, efficiently, and on time. This Shipping & Delivery Policy explains the terms and conditions that apply to the shipping and delivery of products purchased from www.solarman.co.ke. Please review this policy carefully to understand our shipping process, delivery times, and associated costs.
a. Shipping Destinations:
We ship products to all regions within Kenya. Currently, we do not offer international shipping. Please ensure that your delivery address is within our serviceable areas before placing an order.
b. Processing Time:
Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
c. Shipping Methods:
We offer various shipping methods depending on your location and the nature of the product. These include standard delivery, express delivery, and same-day delivery options in select locations. The available options will be displayed during checkout.
a. Standard Shipping:
Shipping costs are calculated based on the weight, dimensions, and destination of your order. The shipping fee will be displayed at checkout before you complete your purchase.
b. Free Shipping:
We offer free standard shipping on orders above a certain value within select locations. The eligibility for free shipping will be indicated at checkout.
c. Express Shipping:
For faster delivery, we offer express shipping at an additional cost. The fee for express shipping will vary depending on the destination and will be calculated at checkout.
d. Same-Day Delivery:
Same-day delivery is available for orders placed before 12:00 PM in select locations. Additional charges apply for same-day delivery and will be calculated at checkout.
a. Standard Delivery:
Standard delivery typically takes 3-7 business days from the date of shipping, depending on your location.
b. Express Delivery:
Express delivery usually takes 1-3 business days from the date of shipping, depending on your location.
c. Same-Day Delivery:
Same-day delivery orders placed before 12:00 PM will be delivered by the end of the day. Orders placed after this time will be delivered the following day.
d. Delays:
While we strive to deliver your order within the estimated time frame, unforeseen circumstances such as weather conditions, strikes, or transport disruptions may cause delays. We will inform you promptly of any expected delays.
a. Tracking Information:
Once your order has shipped, you will receive a tracking number via email that you can use to track your shipment. You can also track your order status by logging into your account on our website.
b. Delivery Confirmation:
We require a signature upon delivery to ensure that your order has been received safely. If you are unavailable to sign for your delivery, please provide instructions at checkout or reschedule the delivery.
a. Incorrect Address:
If you provide an incorrect or incomplete address, the delivery may fail. Please double-check your shipping information before placing an order. Solar Man Power Solutions is not responsible for packages delivered to incorrect or incomplete addresses.
b. Missed Delivery Attempts:
If the carrier is unable to deliver your package after multiple attempts, it may be returned to us. We will contact you to arrange redelivery, which may incur additional shipping charges.
c. Unclaimed Packages:
Unclaimed packages returned to Solar Man Power Solutions due to customer inaction may be subject to restocking fees or additional shipping charges for redelivery.
a. Damaged Items:
If your package arrives damaged, please refuse the delivery and contact our customer service immediately. If you discover the damage after accepting the delivery, please contact us within 24 hours to arrange for a return or exchange.
b. Lost Packages:
If your package is lost in transit, please contact us as soon as possible. We will work with the carrier to locate your package and provide a resolution.
a. Large or Fragile Items:
Certain large or fragile items may require special handling or delivery arrangements. These items may incur additional shipping charges and longer delivery times, which will be communicated to you during the checkout process.
b. Delivery to Remote Areas:
Deliveries to remote or hard-to-reach areas may take longer than the standard delivery times and may incur additional shipping fees. We will inform you of any additional costs or delays during checkout.
If you have any questions or concerns regarding our Shipping & Delivery Policy, please contact us at:
Solar Man Energy Solutions
Email: info@solarman.co.ke
Phone: +(254) 714 915 111
Address: High View Plaza, Kiambu Road, Kenya.
We are here to assist you with any shipping inquiries and ensure a smooth and satisfactory delivery experience. Thank you for choosing Solar Man Power Solutions for your technology needs.