Solar Man Power Solutions Ltd – Return & Refund Policy
At Solar Man Power Solutions Ltd, customer satisfaction is our priority. We strive to supply high-quality solar and electrical products. If you are not satisfied with your purchase, please review our return policy below.
At Solar Man Power Solutions Ltd, we understand that purchasing solar and electrical products is a significant investment for our customers. Therefore, we aim to provide the most comprehensive return and refund policy to ensure your confidence in shopping with us. Our goal is to ensure our customers have peace of mind, knowing they can return products if they do not meet their expectations.
1. Return Eligibility
To aid our customers, we offer a thorough outline of our return eligibility criteria, ensuring clarity and understanding. It is crucial to us that you feel secure in your purchase decisions. If you have any questions about return eligibility, our customer service team is always ready to assist.
Products may be returned within 7 days of delivery provided that:
Additionally, any items that do not meet the return eligibility criteria will be evaluated case by case, and exceptions may apply under certain circumstances.
- The item is unused and in its original condition.
- The product is returned in its original packaging with all accessories and manuals.
- Proof of purchase (invoice or receipt) is provided.
2. Non-Returnable Items
Our return policy is designed with the customer in mind, ensuring that you have the information needed to make informed decisions when purchasing solar and electrical products.
The following items cannot be returned unless they are defective or supplied incorrectly:
- Installed solar panels
- Installed inverters
- Installed batteries
- Customized electrical equipment
- Special order items
- Clearance or sale items
3. Defective or Damaged Products
If your order arrives damaged or defective, please notify us within 48 hours of delivery by emailing us with photographs of the product and packaging.
Where verified, we will:
- Replace the item,
- Repair the item under warranty where applicable, or
- Offer a refund where replacement is not possible.
4. Warranty Claims
Many of our products are covered by manufacturer warranties.
It is important to note that we stand behind the quality of our products. Should you encounter any issues, we encourage you to reach out promptly for assistance with your return process. We are dedicated to ensuring that our customers receive the utmost satisfaction from their purchases.
Warranty claims are handled according to the manufacturer’s warranty terms and may require inspection before approval.
Our commitment to quality means that we take every return seriously. When you notify us of a defective or damaged product, we aim to resolve the situation as quickly as possible, ensuring minimal disruption to your solar energy needs.
5. Refunds
Once the returned product has been inspected and approved:
- Refunds will be processed within 7–14 business days.
- Refunds will be made using the original payment method where possible.
Shipping charges are generally non-refundable unless the return is due to our error.
Understanding the warranty claims process can also help you navigate any issues you may encounter with your solar products. Our team is available to guide you through the warranty process, ensuring you receive the support you need.
6. Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was supplied.
- The product is defective upon arrival.
- The product was damaged during delivery.
We believe in transparency when it comes to refunds. By providing clear timelines and processes, we strive to keep you informed every step of the way. Communication is key to building trust, and we prioritize keeping our customers updated on their refund status.
7. Contact Us
Solar Man Power Solutions Ltd
Our refund policy is crafted to ensure you are not left in the dark regarding your finances after a return. We want you to have complete peace of mind, knowing that you will receive your funds promptly and fairly.
Website: https://solarman.co.ke
Email: info@solarman.co.ke
Furthermore, it is important to consider that while return shipping typically falls under the customer’s responsibility, we make exceptions designed to protect our customers’ interests when it comes to defective or incorrectly supplied items.
Phone: +254 12172222
Our contact information is provided to ensure you can reach us easily for any concerns or queries. We value customer engagement and encourage you to connect with us anytime.
We appreciate your trust in Solar Man Power Solutions Ltd, and we are here to support you throughout your journey with our solar products. Your satisfaction is our foremost goal, and we look forward to serving you.
