Return & Exchange Policy
Last Revised: 13th November 2024
1. Eligibility for Return & Exchange
a. Defective Products Only:
We accept returns and exchanges exclusively for products that are defective due to manufacturing errors. If your product is faulty and covered under our 12-month warranty, you may be eligible for a return or exchange.
b. Non-Defective Products:
Products that are not defective, including those with buyer’s remorse, incorrect purchases, or those incompatible with other systems, are not eligible for return or exchange. Please ensure that the product meets your needs before completing the purchase.
2. Conditions for Return & Exchange
a. Original Condition:
To be eligible for a return or exchange, the product must be in its original packaging and condition, including all accessories, manuals, and documentation. The product should not show signs of wear, tear, misuse, or unauthorized modifications.
b. Proof of Purchase:
A valid proof of purchase from www.solarman.co.ke is required for any return or exchange. This includes an order confirmation email, receipt, or invoice.
c. Warranty Period:
Returns and exchanges are only accepted within the 12-month warranty period from the date of purchase. Products outside this warranty period are not eligible.
3. Return & Exchange Process
a. Contact Customer Service:
If you believe your product is eligible for a return or exchange, please contact our customer service team at info@solarman.co.ke or +254 714 915 111 within the warranty period. Provide details of the defect, proof of purchase, and any other relevant information.
b. Evaluation:
Our technical team will assess the product based on the information provided and may request further details or images. If deemed necessary, you may be asked to send the product back for further inspection.
c. Return Authorization:
If your return or exchange is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product. Unauthorized returns or those without an RA number will not be accepted.
d. Shipping:
Customers are responsible for the cost of shipping the defective product back to Solar Man Power Solutions. In cases where the product is confirmed defective, we will cover the shipping costs for the replacement product.
e. Exchange or Repair:
Upon receiving the returned product, our team will either repair the defect or exchange it for a new or refurbished product of the same model. If the product is no longer available, we may offer a comparable product or issue a store credit.
f. Turnaround Time:
The return and exchange process, including evaluation, repair, or replacement, typically takes 7-14 business days from the time we receive the defective product.
4. Non-Returnable Items
a. Customized Products:
Customized or personalized products are not eligible for return or exchange unless they are defective.
b. Products Damaged by Misuse:
Any product that has been damaged due to misuse, accidental damage, or unauthorized repair is not eligible for return or exchange.
5. Contact Us
If you have any questions or concerns regarding our Return & Exchange Policy, or if you need assistance with a defective product, please contact us at:
Solar Man Energy Solutions
Email: info@solarman.co.ke
Phone: +(254) 714 915 111
Address: High View Plaza, Kiambu Road, Kenya.
We are here to assist you and ensure that your experience with Solar Man Power Solutions is a positive one. Thank you for choosing Solar Man Power Solutions for your solar needs.